frequently Asked Questions
Order and delivery
Question: When can I expect my order?
Answer: The average delivery time is 3-10 days. This is because our products are shipped to you directly from the supplier. This unique business model allows us to make huge savings on storage and transport costs and allows us to offer the products at a lower price than our competitors and to cover the shipping costs ourselves.
Question: The expected delivery time has passed, where is my order!
Answer: In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, sometimes an order may be delayed in the delivery process. You can check the status of your order via the following link: [LINK TO TRACK AND TRACE PAGE] Have you not received anything 3 days after the expected delivery time? Then please contact us.
Question: I am missing some products with my order, how is that possible?
Answer: Because we work with different suppliers, products may be shipped separately. If items are missing from your order, you will usually receive them after 2-3 days. We apologise for the inconvenience.
Question: What are the shipping costs?
Answer: We take care of the shipping costs for your order.
Exchanges and returns
Question: I am not satisfied with my order, can I return it?
Answer: Yes. You can return any order within 14 days without giving reasons.
Question: I want to return an item, what should I do?
Answer: If you are not satisfied with your order, you can exchange or return it within 14 days of receipt. Products must be returned in their original condition, with labels and tags. The product must not show signs of use. A return shipment must always be accompanied by Track & Trace code. The sender is always responsible for the shipment. Once we have received your returned items, we will ensure that the purchase amount is credited to your account within 14 days. >> Click here to download a return form <<
Track and Trace
Question: Where can I find my Track and Trace code?
Answer: On this page [LINK TO TRACK AND TRACE PAGE] you can enter your e-mail address and order number to track your package.
Question: The Track and Trace code shows no information, how is this possible?
Answer: From the moment your parcel has arrived at the mail order company, the Track and Trace information is available. Keep in mind that there may be some delay in between.
Question: When can I expect my order?
Answer: The average delivery time is 3-10 days. This is because our products are shipped to you directly from the supplier. This unique business model allows us to make huge savings on storage and transport costs and allows us to offer the products at a lower price than our competitors and to cover the shipping costs ourselves.
Question: The expected delivery time has passed, where is my order!
Answer: In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, sometimes an order may be delayed in the delivery process. You can check the status of your order via the following link: [LINK TO TRACK AND TRACE PAGE] Have you not received anything 3 days after the expected delivery time? Then please contact us.
Question: I am missing some products with my order, how is that possible?
Answer: Because we work with different suppliers, products may be shipped separately. If items are missing from your order, you will usually receive them after 2-3 days. We apologise for the inconvenience.
Question: What are the shipping costs?
Answer: We take care of the shipping costs for your order.
Exchanges and returns
Question: I am not satisfied with my order, can I return it?
Answer: Yes. You can return any order within 14 days without giving reasons.
Question: I want to return an item, what should I do?
Answer: If you are not satisfied with your order, you can exchange or return it within 14 days of receipt. Products must be returned in their original condition, with labels and tags. The product must not show signs of use. A return shipment must always be accompanied by Track & Trace code. The sender is always responsible for the shipment. Once we have received your returned items, we will ensure that the purchase amount is credited to your account within 14 days. >> Click here to download a return form <<
Track and Trace
Question: Where can I find my Track and Trace code?
Answer: On this page [LINK TO TRACK AND TRACE PAGE] you can enter your e-mail address and order number to track your package.
Question: The Track and Trace code shows no information, how is this possible?
Answer: From the moment your parcel has arrived at the mail order company, the Track and Trace information is available. Keep in mind that there may be some delay in between.