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FAQ
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What is the shipping policy?
Once your order is placed, you will receive a confirmation email. Orders are processed by our fulfillment team and delivered within 3 to 10 business days, depending on your location and selected shipping method.
What happens if my package gets lost?
If your package appears to be lost, please don’t worry, we’re here to help. First, we recommend checking your tracking information to see if there are any updates. If there hasn’t been any movement for an extended period or the courier confirms the package is lost, we kindly ask you to contact us at contact@belleyork.com as soon as possible.
Do you offer international shipping?
No, we do not currently offer international shipping. At this time, we only deliver within the United Kingdom. We hope to expand our shipping options in the future.
Can I modify or cancel my order after placing it?
Yes, you can modify or cancel your order if it has not yet been processed for shipment. Please email us at contact@belleyork.com as soon as possible, and our team will assist you.
Can I change the items in my order after checkout?
Yes, you can modify the items in your order if it has not yet been processed for shipment. If you would like to make changes, please contact us as soon as possible at contact@belleyork.com, and our team will assist you.
How can I check the status of my order?
You can check the status of your order at any time by visiting our Follow Your Order page. Simply enter your order number and email address to get real-time tracking updates.
How do I return an item?
To return an item, please follow the steps outlined on our Exchanges & Returns page. We provide a return form that must be completed and included with your return.
For full instructions and details on the return process, please visit our Exchanges & Returns page.
What is your return policy?
You can return your item within 30 days of receiving it. For full details and return instructions, please visit our Exchanges & Returns page or contact us at contact@belleyork.com.
Can I exchange my item for a different size or color?
Yes, you can exchange your item for a different size or color, provided it is still in stock. Before returning your item, please contact us at contact@belleyork.com so we can confirm availability and provide further instructions.
Mia B.
Perfect!
I accidentally ordered the wrong size, but customer service was really helpful. They quickly sent me the correct pants, and I’m very pleased with how they fit now.
Olivia H.
Very satisfied!
"I am very happy with my new sweater; it's very warm, and I really love the design. Shipping took about 6 days, but that wasn't a problem at all. I will definitely order here more often."
Emily J.
Very good!
"My new jacket is great! It keeps me warm, and the color is exactly what I wanted. The delivery took a little longer than expected, but I’m happy with my purchase."
Scarlett K.
Perfect fit!
"I received my order, but I chose the wrong size. The customer service team helped me right away and sent the right size quickly. I’m very satisfied with the new shirt!"
BelleYork was born out of a passion for stylish and comfortable loungewear for Men And Women. What started as a dream to make Men and Women feel confident and relaxed has grown into a brand known for its timeless designs and high-quality fabrics. At BelleYork, we believe that comfort and style go hand in hand, both at home and away
